Extend Your Team with Remote Support
Companies with limited IT resources can dramatically increase the responsiveness of IT at a very reasonable cost – far short of hiring additional staff. Moyo Group’s remote support provides the tools and resources necessary to keep employees productive.
Remote but Local
The Moyo Group support team is not a call center in some foreign country. Our helpdesk people are local team members who know your employees, your environment and have access to the necessary documentation. They are available for extended hours to cover your remote field force and traveling employees.
Immediate Benefits of Remote Support:
- Users can reach a support consultant when they need help – not wait hours for a response
- Have your internal IT staff focus on critical projects and still give users the help they need
- Have access to a broad range of expertise instead of being confined to the knowledge of one or two people
- Give your IT staff an actual vacation before they burn out, while still providing excellent support to employees
- Get visibility into the types of problems your organization is having though our reports and interpretations, enabling you to address root causes
World Class Tools
Our remote support team is backed up by a suite of world class tools to provide the perfect complement to overworked in-house IT people.
- Monitoring system with real time alerts and historical trend data
- Helpdesk system for tracking user issues and requests
- Remote support tools for our team to take control of user machines when granted permission to resolve issues quickly
- A full staff of technology experts available for escalation of thorny technology issues
- 24 x 7 Network Operations Center with ‘eyes-on’ network engineers respond instantly to It infrastructure issues
See our Wrap-Around Virtual IT Team for more ways in which Moyo Group can augment your limited IT staff with a complete, affordable IT solution.